Privacy Policy

1. Information We Collect

Personal Information

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, voice, email, etc.)

Non-Personal Information

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions you have agreed to receive
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. Voice and AI Interaction Data

When you interact with our AI chat or voice systems, including AI-assisted phone calls you request through our website, we may collect:

• Voice recordings and transcripts
• Timestamps and device metadata
• AI-generated response data

This data helps us deliver requested services, improve system accuracy, and ensure service quality. You may opt out of AI data collection at any time by contacting us.

4. Financial Information

If you make a purchase, your payment details (such as credit card or bank information) are securely processed through third-party providers. We do not store or process full payment information on our servers. Our payment processors include:

• Stripe: https://stripe.com/privacy
• PayPal: https://www.paypal.com/us/legalhub/privacy-full

5. Mobile and Social Media Data

If you interact with our services through mobile or social media platforms (e.g., Facebook, Instagram, LinkedIn), we may collect limited profile or device data as permitted by your privacy settings.

Mobile Information Sharing and Privacy Guidelines

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

6. AI and Data Processing Disclosure

Our platform integrates AI-driven systems for chat, voice, analytics, and automation. We ensure that our AI systems:

• Operate under human oversight
• Use data encryption during processing and storage
• Comply with applicable U.S. privacy laws
• Do not make automated decisions with significant effects without human review
• Use only authorized and relevant data (data minimization principle)

You may opt out of AI-based processing or request deletion of stored AI interaction data by contacting cto@the-webtech-design.com.

7. SMS Messaging & Compliance

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates. If you separately opt in to marketing messages, you may also receive promotional messages about our services.

Opt-In & Consent

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you opt in again
• All opt-out requests are processed promptly

Message Frequency & Content

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without your specific consent

Help & Support

• Reply “HELP” for assistance or contact us at cto@the-webtech-design.com or (251) 428-1814
• Customer support is available during regular business hours

Carrier Information

• Message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, and most regional carriers

8. SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

9. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

11. Data Security

We implement and maintain reasonable security measures to protect your personal information, including:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security reviews and updates
• Breach notification in accordance with applicable laws
• Secure backup systems and recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

12. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt out of marketing emails by clicking “unsubscribe” in our emails
• Opt out of SMS messages by replying “STOP”
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in the Contact Us section below.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by WEBTECH DESIGN LLC.

14. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with its effective date. For significant changes, we will notify you by email or through a notice on our website.

15. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

By using our website and services, you consent to this Privacy Policy.